Privacy Policy

What is the purpose of our Privacy Policy?

Médicale Pharmaceutique SAS, which manages the website www.medicale-pharmaceutique.com, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of our professionalism and trustworthiness.

As such, our Privacy Policy clearly demonstrates our commitment to ensuring that Médicale Pharmaceutique SAS complies with the applicable rules on personal data protection, in particular the General Data Protection Regulation (GDPR).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in connection with the services we provide to you.

Who is our Privacy Policy for?

Our Privacy Policy applies to you, regardless of your place of residence, provided that you are at least 15 years of age, whether you are one of our customers or a "simple" visitor to the website www.medicale-pharmaceutique.com.

If you are under the legal age specified above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the person with parental authority, which must be sent to us by email at protect@medphar.eu.

If you believe that we hold personal data about your children without your consent, please contact us at the address provided above.

Does our Privacy Policy apply to job applicants?

If you are applying for a job at Médicale Pharmaceutique SAS, you should check out our "candidate" policy, which you can find on our dedicated page at www.medicale-pharmaceutique.com. It explains how we process data as part of our recruitment process.

Why do we process your personal data and on what basis?

We process your personal data primarily for the following reasons:

• to navigate our website, benefit from our services and enable us to respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms and conditions of use and our legitimate interest in providing you with the best possible service.
• managing our customer service based on the performance of the contract and our legitimate interest in responding to your requests and complaints in the best possible way.
• to keep you informed of our latest offers and events by email, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
• keep you informed of our latest offers and events by telephone, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
• manage billing and any outstanding payments, based on our legitimate interest in obtaining consideration for the provision of our service and based on our terms and conditions.
• Follow and comment on our posts on social media based on our legitimate interest in having a dedicated page on social media.
• allow the downloading of documents based on our general terms and conditions of use.
• send satisfaction surveys based on our legitimate interest in improving our services.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a "simple" visitor to our website www.medicale-pharmaceutique.com, and we undertake to process your data only for the reasons described above.

It is also possible that your personal data may be processed indirectly in the context of trade shows or social networks (e.g. LinkedIn).

However, when you voluntarily publish content on the pages we edit on social media, you acknowledge that you are entirely responsible for any personal information you may transmit, regardless of the nature and origin of the information provided.

What personal data do we process and for how long?

We have summarised below the categories of personal data and their respective retention periods:

• Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. email address and work telephone number, etc.) are retained for the entire duration of the service provision, plus the legal limitation periods, which are generally five years.
• When there is confusion between the name of your organisation and your personal name (e.g. sole trader, micro-business, etc.), etc.), economic and financial data (e.g. bank account number, verification code, etc.) retained for the duration necessary for the transaction and for the management of invoicing and payments, plus the legal limitation periods, which are generally 5 to 10 years.
• Telephone numbers collected as part of our telephone marketing campaigns are retained for a maximum period of 3 years from the last contact we had with you.
• Email addresses collected as part of our email marketing campaigns are stored for a maximum of three years from the date of our last contact with you.
• Video surveillance images collected using our video surveillance cameras and stored for a maximum period of one month.
• Connection data (e.g. logs, IP address, etc.) are stored for a period of one year.
• Cookies are generally stored for a maximum period of 13 months. For more details on how we use cookies, please consult our Cookies Policy, which is available at any time on our website.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to retain all personal data concerning you for the entire duration of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your personal data?

The applicable data protection regulations grant you specific rights that you can exercise at any time and free of charge to control how we use your data.

• Right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
• Right to rectify personal data that is inaccurate, obsolete or incomplete.
• Right to object to the processing of your personal data for commercial prospecting purposes, as well as to processing based on our legitimate interest, unless legitimate and compelling reasons justify such processing and prevail over your interests, rights and freedoms.
• Right to request the erasure ("right to be forgotten") of your personal data that is not essential to the proper functioning of our services.
• Right to restrict your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
• Right to data portability, which allows you to retrieve some of your personal data in order to store it or transfer it easily from one information system to another.
• Right to give instructions on the fate of your data in the event of death, either through you, a trusted third party or a beneficiary.

For a request to be considered, it must be made directly by you or your representative at protect@medphar.eu.

Requests cannot be made by anyone other than you or your representative. We may therefore ask you to provide proof of identity if we have doubts about the identity of the person making the request, as well as proof of representation.

We will respond to your request as soon as possible, within a maximum of one month of receipt, unless the request is technically complex or we receive numerous requests at the same time. In this case, the response time may be extended to a maximum of three months.

Please note that we may always refuse to respond to any request that is excessive or unfounded, particularly if it is repetitive.

Who can access your personal data?

Your personal data is processed by our teams and our technical service providers for the sole purpose of operating our service.

We would like to point out that we check all our technical service providers before hiring them to ensure that they strictly comply with the applicable rules on personal data protection.

FURTHERMORE, WE GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted exclusively on servers located within the European Union.

Furthermore, we make every effort to use only technical tools whose servers are also located within the European Union. If this is not the case, we ensure that they implement the appropriate safeguards required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all technical and organisational measures necessary to ensure the security of your personal data on a daily basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising cookies for the operation of this website.

However, we do use statistical cookies when you browse our website. For more information, please see our Cookies Policy.

Who can you contact for more information about the use of your personal data?

To best guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (DPO) to our supervisory authority.

You can contact our DPO at any time, free of charge, at protect@medphar.eu to obtain more information or details about how we process your data.

How can you contact the CNIL?

You can contact the “Commission nationale de l'informatique et des libertés” or “CNIL” at any time at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future.